Claudia Sugarman is Ernest Thornhill's secretary.
She was hired online and like the other employees at Thornhill Corporation had never met her boss.
When Reese went to meet Thornhill, Sugarman informed him that Thornhill was travelling and that he did not have an appointment. As per instructions she hired a car service to pretend to pick up Thornhill at the airport and drive him back to the office. She was unaware of her boss' true nature.